Forrester conducted an analysis of four Dell PC as a Service (PCaaS) customers in 2020 and six customers in 2018, supplemented by four interviews (2020) with organizations managing the device lifecycle through other means and a survey of 101 IT decision-makers.
Their analysis found that Dell PCaaS enables organizations to save on IT productivity through avoided device lifecycle tasks while reducing device hardware costs.
Review Forrester's complete analysis by downloading the PDF below.